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Frequently Answered Questions
Frequently Asked Questions
- How to use our FAQ section?
- Editing services
- Publication support services
- Payments and pricing
- Translation with Editing Services
- Medical Writing with Editing Services
- How to order?
- Editage Online System
- Quality & delivery guarantee
- Editage for labs
- Editage Cash Card
- Video Summaries
How can I place an order?
Once you submit an editing or publication support assignment to Editage, you will receive a login ID and password to access the Editage Online. To place an order the next time with us, you’ll need to login to Editage Online and submit your assignment details. Do I have to wait for a quotation from you?
No, if you want to place an order, you don’t need to wait for a quotation from us. You can get an instant quote by clicking here.
However, if your document is more than 10,000 words in length or if you have any special delivery date request, please contact our client servicing team using this link, and we’ll get back to you within one hour of inquiry during business hours.Do you edit parts of a manuscript?
Yes, we edit parts of a manuscript. This could be sections, pages, or paragraphs. You can ask our client servicing team to exclude certain sections of your document from the word count if you do not want those sections edited.
However, we strongly discourage you to send us parts of a sentence or paragraph for editing as this hampers the quality of the finished edit.Why do I need to attach a reference file and is there any specific format in which these need to be attached?
It is recommended that you give your editor as much background information as possible regarding your research. This ensures that your editor understands all aspects of your research, thereby enabling him to do a better edit of your manuscript. Note that files attached as reference files are not considered in the word count. How is my word count calculated?
The word count of any document includes the text, tables, references, and mathematical formulae. Unless you have instructed us to exclude some text or sections from the edit, we consider the word count of entire document in calculating the fee. Please note that any files attached for reference are not considered in the word count.
The screenshot below shows how we determine the word count of your paper.
How can I change my personal information?
You can change your personal information by logging into the online system with your login ID and password and clicking on the “Personal Preferences” tab located on the top of the page. How can I change my login email ID?
You cannot change your login ID by yourself. Our client servicing team can help you with this. To change your login email ID, contact our client servicing team (request@editage.com) and specify the current ID and the new ID you would like to use. I have forgotten my login ID and/or password. Can you help me?
Yes of course! If you have forgotten your password, please click here. You will be asked to enter your login email ID and your password will be sent to that email ID. In case you have forgotten your login email ID, please contact our client servicing team and they will get back to you at the earliest. How do I use the Editage Online System?
Once you have submitted your first editing job to Editage, you will be given a user ID and Password to access the Editage Online System. You can maintain all details of your account with Editage through this system. The system has various features that have been described in the document Editage Online_manual.pdf provided below. Please do go through the document to find your requirement. Where should I be entering the Discount/Referral Code while submitting the job?
You can enter the Discount/Referral Code in the field as shown in the snapshot.
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