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How do I get an Editage card?
The Editage card is an online tool that is automatically available to all Editage customers, except those on a monthly-billing plan. It is free to set up and use. To get started, please follow these steps:
• Log in to your Editage Online account
• Click on 'Editage card' under the 'Payment & Invoice' section on the top menu.
• Follow the on-screen instructions to set up your card and add funds.How do I add funds?
On your Editage card screen, click on 'Add Funds to Card.' You can make payments via bank transfer or credit card. How do I obtain a proforma invoice before making a payment to my Editage card?
If you need a proforma invoice, please contact customer service at request@editage.com What payment modes can I use to add funds?
You can make payments via bank transfer or credit card. Upon clicking on 'Add Funds to Card,' you can choose your payment mode. Credit card payments are accepted online, through PayPal and WorldPay. Note that the maximum amount that can be paid through a single PayPal or WorldPay transaction is US$1000.
In case of bank transfer, there is no limit. The relevant payee details will appear as soon as you select the 'Bank Transfer' payment mode. Please ensure that you indicate the expected payment date and click on 'Submit,' as this helps us register your payment promptly.After making a payment, how soon until my card balance gets updated?
Payments made through Paypal reflect automatically. Payments made through WorldPay reflect within 3 working days, and bank transfer payments reflect within 5 working days. What proof of payment do you provide after funds have been added to my Editage card?
Upon payment of funds towards the Editage card, you will receive a system-generated receipt or a credit card receipt. If you require a tax invoice, please contact customer service at request@editage.com What services can I avail using my Editage card?
You can avail of all our editing, translation, and publication support services. How and when can I pay for assignments using my Editage card?
You can choose to pay for your assignment using your Editage card at the time of submitting the job. When the job is confirmed, the appropriate amount will be deducted from your card and you will receive an email notification.
You can also use your Editage card to pay for outstanding invoices from the 'Pay us' screen.Can I pay outstanding invoices using my Editage card?
Yes, you can use your Editage card to pay for outstanding invoices from the 'Pay us' screen. I have selected Editage card as the payment mode for a job. When does my balance get deducted?
The amount associated with the job will be deducted from your card when the job is confirmed. Can I make partial payments using my Editage card?
You can make partial payments only when the balance on your card is less than the job or invoice amount. When the balance on your card covers the entire job or invoice amount, partial payments cannot be made. How do I keep track of my Editage card transactions?
On your Editage card screen, you will see a usage statement that shows a list of all your transactions, including the type of transaction, date, and amount. What measures does Editage take to ensure funds on my Editage card are secure?
Here are the key measures that we have taken to ensure that the Editage card is a secure payment tool:
• Your Editage card and the available balance is visible only after you log in to your Editage account using your registered email ID and password.
• The Editage card can be used for a particular transaction only with your approval.
• You will receive email alerts when any amount is deducted from your Editage card.Are the funds on my Editage card refundable?
Please note that funds added to the Editage card cannot be refunded back to the payer. This way, Editage card is secure for the university/third-party funding system, which is a common funding system for several researchers.
However, pre-paid funds on the Editage card utilized towards a service can be re-credited back to the Editage card in line with our regular quality policy, in cases where you are not satisfied with the quality of the completed assignment.What is the maximum balance I can maintain on my Editage card?
At any point in time, the total balance on your Editage card cannot exceed US$9,000. This is to help you use your funds optimally, by adding amounts that roughly correspond to the value of the services you will be using. The figure has been fixed after studying the usage pattern of researchers over the last 2 years. Do the funds on my Editage card expire?
Your funds will expire within 3 years from the date of deposit of the funds. This period is calculated separately for each tranche of deposit. Expired funds will be forfeited by Editage. However, any credits extended by Editage which remains unutilized would expire basis the validity period assigned to it. Can I give other Editage users access to my Editage card?
The funds stored on your Editage card can be used only by you; at this point, we do not offer shared access to contacts or group members. Transfer of funds is not permitted, in order to prevent misuse.
Additionally, any service benefits or bonuses associated with your card can be used only by you.
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