If we don’t deliver as per your expectations,
we won’t charge you, no questions asked!

We guarantee 100% satisfaction at every stage for all our clients.

Abhishek Goel, Co-founder & CEO, Editage

100% quality guarantee

What good quality editing means to us

High quality

You receive an error-free, journal-ready manuscript, checked for language, logic, and consistency. Our thorough editing process delivers a well-written, perfectly formatted manuscript that meets all kinds of global publication standards.

Subject-matter expertise

We ensure that your manuscript is worked on by experts with extensive experience in your field of research. Our team of 2000+ Ph.D scholars from top global universities cover more than 1300 subject areas ensures top quality for you

On-time delivery

We respect your time and ensure that assignments are delivered to you by the promised deadline. In the rare event that we cannot keep our promise, we will refund 100% of the fee for the delayed assignment.

Confidentiality assured

We ensure that our systems are secure and maintain the safety of your personal information, manuscripts, and intellectual property. Your information is never shared with third-party platforms.

How we deliver 100% quality in editing

Quality control starts from the moment you request.

A highly qualified, professional team - including a client manager and a process manager - is assigned responsibility for your document.

Customized service to suit each client’s unique needs.

Our editor-selection algorithm finds the most suitable editor based on the purpose of use, requests, contents & intent of the manuscript.

Manuscript double check system by two proofreaders.

Our editors and reviewers are certified, qualified subject-area specialists who ensure that your work meets global standards.

Continued support after delivery of edited document.

For reliable support after delivery, editors respond to all your questions about the changes recommended.

Reflect client feedback in training and selection.

Editors are evaluated basis your feedback, closing the loop by correlating quality of editing with your satisfaction.

Still not satisfied? Get unlimited re-editing support.

If our work does not meet your standard, we will re-edit it to your satisfaction, for free.

International quality and information management standards.

We follow highest global standards of certifications - from our systems which are ISO / IEC 27001: 2013 certified, to our data management processes.

Editage service quality guarantee

Always on time

We know how important your time is and we are proud of ALWAYS meeting our customers’ deadlines -sometimes as quick as 8 hours. If your assignment is delayed by even 1 second, we promise to refund your full fee. No questions asked!

Confidentiality

Our 128-bit SSL encryption and ISO/IEC 27001:2013 certified IT security management systems and processes mean researchers worldwide can submit their papers with complete confidence that their intellectual property is safe with us.

Publication Ethics

Editage is commited to providing high-quality, ethical author services. We support authors to publish ethically by implementing essential systems, optimizing editorial processes, and through our author-education initiatives.

PROUD MEMBER OF

Trusted & endorsed by industry
experts & partners

40+ Journals & Publishers

500+ Universities

1100+ Societies

Need to invoke the Editage quality guarantee?

Our Quality Team will start work on your document immediately and you will receive a resolution email within the business day.

Via form

Go direct with our 2-click form.

Chat

Chat with a client manager for instant answers

Email

Send in your queries to request@editage.com

Frequently Asked Questions

01
I have made some changes to my paper after you edited it. Is the quality guarantee still valid?
If you have made significant changes to your paper after we have edited it (e.g., you have introduced new content or rejected our changes), the Editage Quality Guarantee may not be fully applicable. If you are unsure, please write to our customer care team at customercare@editage.com. Our team will provide you with an accurate assessment.
02
I used the Premium Editing Service but I am not satisfied with the quality of the edited paper. What should I do?
The Premium Editing Service offers the benefit of multiple rounds of editing–that is, editing until you are satisfied. We anticipate that you will make some revisions or have questions after the first round of editing. Hence, we would encourage you to re-submit the document for subsequent rounds of editing as there is no extra charge for re-editing.
03
I have some questions regarding the editor’s changes in my document. How can I get them answered?
If you have any questions regarding the edit that you wish to get clarified from your editor, please submit your questions using the Submit Questions feature in your Editage Online™ account.
04
What if I want to make changes to my paper after you have edited it?
If you want to make only a few changes, you can send us the revised parts of your document as questions. You can do this by logging into your Editage Online™ account and using the Submit Questions feature on the left panel. Alternatively, you can mail the questions to our client servicing team at request@editage.com

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*Disclaimer: All third-party trademarks (including logos and icons) of journals / publishers, etc. referred to on this website remain the property of their respective owners. Use of third-party trademarks does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party trademarks is to identify the corresponding services and shall be considered fair use under The Trademarks Law. We are not implying that purchasing this service will ensure publication in any journal.

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